Charlotte Kelly
June 03, 2017

Using Digital Platforms to Transform Patient Onboarding in Healthcare: Case Study

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We are pleased to provide our HealthcareTechnologies community with a Case Study from Mentis Neuro Health. Click here to download.

Mentis Neuro Health is an organization that delivers highly specialist neurological rehabilitation to patients in urgent need. This case study from Bizagi & Mentis Neuro Health demostrates how, in 90 days,  the team was able to digitize the patient onboarding process

As a direct result, the clinicians are now able to offer treatment within 2-3 days, rather than 2-3 weeks and offering faster treatment has led to a 21% growth in patient numbers.



Mentis Neuro Health is a highly specialist organization offering neurological rehabilitation to patients that have suffered serious brain injuries, often from traumatic events.

This project is a fantastic example of a business identifying the problems caused by traditional ways of working, and solving them by deploying digital technologies to transform operations.



 ✓ Speed up patient on-boarding process that was taking 2-3 weeks

Move suffering trauma patients from hospital beds to rehabilitation centers more quickly

Minimize revenue lost to competitors due to delays

✓ Reduce the pressure on highly stretched specialist staff members

✓ Enable the organization scale while maintaining standards


✓ Now serving 21% more patients across 5 sites

✓ Patient on-boarding process reduced by 90% in 90 days

✓ Freed up specialist physicians to do what they do best - delivering rehabilitation treatment

Increased operational intelligence driven by insights into process efficiency

✓ Organization is running efficiently and ready to continue to grow


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