Muqbil Ahmar
October 09, 2017

Dr. Smartphone & Remote Consultation: Smart Solutions for Patients, Healthcare

Remote Consultation: Smart Solutions for Patients, Healthcare

Smart Solutions for Patients & Healthcare

Modern healthcare is witnessing a revolution. This reform is prompted by digital transformation brought about by the leveraging of modern technology. Every day, scores of lives are getting saved and quality-of-life is being enhanced for patients through innovative use of technology, particularly smart phones.

For example, Sonal Phadke, an Aurangabad-based patient recently underwent surgery in a Pune hospital. After the surgery, she had to visit the hospital regularly for post-operative care and check-up sessions. She often needed to be referred from one facility to another for treatment and also had to keep doctors informed about her day-to-day health developments. However, today, she is able to receive remote consultation from doctors based in Pune's Ruby Hall Clinic, from the comfort and convenience of her home in the village.

How do Remote Consultations Work?

It all takes place through a smart phone. Doctors can connect with patients remotely as well as provide consultation through high-quality video service. The facility enables monitoring of vital parameters and history and profile of patients. Data is stored and then transmitted to healthcare providers that can monitor and respond appropriately. Consequently, Sonal’s quality of life has witnessed drastic improvements.

“Ruby Hall Clinic receives patients from remote parts of India. It was observed that after surgery, patients visited the hospital for follow-up checks and had to travel, which can be avoided if there can connect a physician with a patient online. We are happy to notice the results of our innovation,” says Anand Patil, General Manager IT, Ruby Hall Clinic.

Using the eConsult service and the electronic medical record (EMR), an appointment is fixed between the doctor and a patient. A link is sent on the mobile phone of both the doctor and the patient. The physician connects with a patient in a secure environmentand is able to provide consultation. Consultation details are documented for future references. The historical data of a patient is available to the doctor in the EMR system, which helps and guides him during consultations.

“eConsult is a robust configurable system. A number of configurations were carried out to help doctors facilitate remote consultations. eConsult schedules were generated for remote patients and the project team carried out trial consultations before taking the system live. The eConsult solution is secure and hipaa compliant. The consultation happens between a patient and a physician over a secure https layer,” says the Ruby Hall official. 

High Confidentiality of Communication for Doctors and Patients

The smart phone innovation facilitates direct and double encrypted conversationsbetween the doctors and patients, ruling out confidentiality concerns.

“Confidentiality will have to be an essential component of any such communication, as the trust between patients and doctors is of utmost importance and it can break down. This can lead to miscommunication or no communication at all. That is why all such innovations need to have top notch data security,” says Shashank Dixit, CEO, Deskera, a global cloud software company.

The hospital is currently running the service on a pilot basis. However, looking at wondrous response and its usefulness, it is planning to maximize use of service and put in place a complete telemedicine solution. No wonder, the project has been able to gained publicity and popularity among healthcare providers.

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Author Bio:

Muqbil Ahmar is a writer, editorcolumnisttechnology evangelist, tech bloggerfilm critictheater activistjournalist, but basically a storyteller and blogger at heart. He writes on social issues, startups, SMEs, technology, environmenteconomy, women empowerment, and arts and culture. You can visit his blogs  and and invite bloggerswriters,  technology evangelists, and others to connect with him on Twitter @muqbil_ahmarLinkedIn and Facebook.

He is an environmentalist and the founder of

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