IBM Global Business Services (GBS), in partnership with IBM Research global teams, has created a powerful end to end automation solution leveraging Watson technology. Learn how the infusion of cognitive business solutions delivered the  following:

  • Harnessed the power of Watson to answer end user questions and to resolve help desk queries;
  • Expanded capacity by using virtual, robotic engineers to do repetitive tasks, freeing up resources to focus on higher value work;
  • Provide an uninterrupted flow of automation from cognitive query to triggering a virtual engineer   to execute the work.
Improving Customer Experience through Cognitive Watson Automation technology

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