None of our great Centers of Excellence (CoE) can provide more access to the Best Care at continually lower cost. What if your organization differentiated itself by doing exactly that? You would become a Center of Value and Excellence (CoVE) and have competitive advantage in 21st Century healthcare.
How would that happen? I’ll explain… what is the surest path to success, 1 or 2?
Most identify #1 as important, but see the key to redefining success is #2. Here’s why: most management ideas, best practices and technologies are readily available to be copied and implemented, and consultants will be overjoyed to have you pay them to do it.
Therefore, adaptive learning and internal innovation are your key sources of differentiation and competitive advantage. So, here’s what to do and not do…
For example, an Adaptive Design Learning Line in a Midwestern community hospital just increased their HCAHPS scores 107%, and improved their Balanced Scorecard results from lowest to highest in the hospital, all in less than six months.
That’s success redefined: low risk, high reward, fast.
About the Author
John W. Kenagy, MD, MPA, ScD, FACS Kenagy & Associates, LLC firstname.lastname@example.org
Dr. Kenagy's award-winning book "Designed to Adapt: Leading Healthcare in Challenging Times" (Second River Healthcare Press, September 2009), online Experience Adaptive Design learning system and leadership development work focus on getting patients exactly what they need at continually lower cost.
Big solutions for healthcare’s cost and quality problems can only go so far. According to Dr. Kenagy – who has more than 40 years of experience within the industry as a patient, physician, executive and Visiting Scholar at Harvard Business School – the cause of today’s healthcare crisis is a management system better suited for 20th century factories than 21st century healthcare.
From his multi-faceted experience in healthcare and after studying organizations that excel at managing complex and unpredictable work, Dr. Kenagy developed a method to get healthcare organizations back to delivering on the fundamental promise of their calling – safely providing exactly what patients need and at lower cost.